Privacy policy

Privacy Policy

Last updated: May 2026

This Privacy Policy describes how Jaipuri Craft ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from jaipuricraft.com (the "Site").

1. Information we collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.

When you make or attempt to make a purchase, we collect certain information from you, including your:

Full name
Billing and shipping address
Email address
Phone number
Payment information (credit/debit card details — processed securely via Shopify Payments / Razorpay; we do not store card details on our servers)

We refer to this information collectively as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are talking about Device Information and Order Information.

2. How we use your information

We use the Order Information we collect generally to:

Process and fulfil your orders, including sending you confirmation emails and shipping tracking updates
Communicate with you about your order, return requests, or customer service queries
Screen our orders for potential risk or fraud
Send you promotional communications and updates about new products or offers — only if you have opted in. You may opt out at any time.

We use the Device Information we collect to help us screen for potential risk and fraud, and to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site).

3. Sharing your information

We share your Personal Information with third parties only as necessary to provide our services:

Shopify Inc. — our e-commerce platform provider. Your data is stored on Shopify's secure servers. See Shopify's privacy policy at shopify.com/legal/privacy.
Shipping partners (Delhivery, Bluedart, Shiprocket) — we share your name, address, and phone number with our courier partners solely for delivery purposes.
Payment processors (Razorpay / Shopify Payments) — payment details are processed by PCI-DSS compliant payment gateways. We do not store your card information.
Google Analytics / Google Ads — we use Google services to understand how visitors use our site and to show relevant advertisements. You can opt out via Google's Ad Settings.
Meta (Facebook/Instagram) — we may use Meta Pixel for marketing analytics. See Meta's data policy at facebook.com/policy.

We do not sell, trade, or rent your personal information to any third party for their own marketing purposes.

4. Cookies

We use cookies to maintain your session, remember your cart, and understand how you use our Site. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of the Site may not function properly.

Types of cookies we use:

Essential cookies: Required for the Site to function (cart, checkout, login)
Analytics cookies: Google Analytics — help us understand traffic and usage
Marketing cookies: Google Ads, Meta Pixel — used for remarketing and conversion tracking
5. Your rights

If you are a resident of the European Economic Area (EEA) or United Kingdom, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.

If you are a resident of India, your personal data is protected under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. You have the right to review, correct, and withdraw consent for use of your sensitive personal information at any time.

Additionally, if you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA). For more information, please contact us.

6. Data retention

We retain your Order Information for our records for a minimum of 7 years, as required under Indian tax and accounting laws (GST compliance). If you request deletion of your data, we will delete all personal information except what is required by law.

7. Data security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our Site is hosted on Shopify's secure infrastructure and all data is transmitted over HTTPS encryption. However, no method of transmission over the Internet is 100% secure.

8. Third-party links

Our Site may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

9. Children's privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact us

For questions, requests, or concerns about this Privacy Policy or your personal data, please contact us:

Business name: Jaipuri Craft
Email: info@jaipuricraft.com
Phone / WhatsApp: +91-7976961263 (Mon–Sat, 10am–6pm IST)
Address: 22/34/4, Second Floor, Swarn Path, Mansarover, Jaipur, Rajasthan – 302020, India